Leading Cultural Transformation
Read Stephen’s most recent article, Leading Cultural Transformation, published in the January 2015 issue of The Journal for Quality & Participation.
Read MoreWhat Quality is Not – An Assertion
It is interesting to open our eyes to the ever-growing marketing assaults by service organizations. I travel a great deal with my work. As a result, I am very aware of the assertions made by service providers at every stage of my engagement. And what I’ve concluded is that securing consumer loyalty by providing great service appears to have been sidelined and replaced by the assertions of great service. This has the double negative effect of heightening expectations while leaving the assertions unproven. A few recent examples. Airlines — While captive in the air, the barrage of pushy...
Read MoreEmergence – A Transformational Approach
The 100th and 101st Malcolm Baldrige Quality Awards (USA) were awarded by the US Department of Commerce at a ceremony in Baltimore, Maryland, in April of 2014. The National Institute of Standards and Technology (NIST), an agency of the U.S. Department of Commerce, sponsors the award and the American Society administers the process. I had the privilege of attending the ceremony that was coupled with The Quest for Excellence Conference, which looks into the practices of the award winners. What caught my attention were the two 2013 award winners. The Pewaukee School District and Sutter Davis...
Read MoreTransformation Fieldbook
Stephen Hacker, Bertrand Jouslin De Noray In today’s fast-paced global work environment, a lack of organizational transformation means limited life. The Transformation Fieldbook is a detailed reference manual designed for leaders desiring radical change through total organizational transformation. The second text in the trilogy of books on transformation, this practical guide discusses transformative change and several current best methods and approaches to make it happen. Buy the book here.
Read MoreTransformation Desktop Guide
Cindy S. Schilling, Stephen K. Hacker, Marta C. Wilson This book details a simplified road map to guide people who want to create results in ways that defy apparent possibility. Transform your workplace and explore strategies on how to be, know, do, and lead conscious change. The Transformation Desktop Guide is the next frontier for organizations on the quest for performance improvement. The tools provide an outcome of unprecedented performance results at the organizational, group, and individual levels. Buy the book here.
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